Unautherised money taken out of my bank account

I have cancelled my AVG subscription a while back already and had to ask for a refund that time. Still AVG thinks itself above the law and has yet again send me a cool subscription that I have not asked for! What is going on with AVG? How lawful is this? You seem to not give a iota and have no shame in just carrying on taking money. Please refund  me. Please do not help yourselves to my little bit of cash,

Hi Louise,

We will certainly check this for you.

When checking your AVG account we don't find any recent transaction for the renewal. Please share us the order number or the invoice details to locate the order and to help you further.

Thanks,
Vishnu Vardan