Hello, can you please give me a refund, your product is not on my system and I therefore do not use and have not for a long time. Please remove my credit card details from your system, I do not give you permission to take money from my account at any point in the future and please remove all of my details from your database. Many thanks! Elizabeth Fleming
You have taken £74.99 from my account again! I do not use AVG and want my money back. It's only six months since you did this before, what is wrong with your company administration?
Hello Elizabeth,
We apologize for the inconvenience. Let us explain this clearly.
You've been charged for the automatic renewal of AVG Secure VPN (5 devices) because you agreed to automatic extension of your subscription when you originally signed up for the subscription.
We can assure you that we haven't processed any unauthorized payments from your card or account.
We've sent you an email notification on 5/1/2020 let you know in advance that this payment was due.
Please confirm if you wish to be refunded for this charge.
Awaiting your response.
Hello Elizabeth,
We apologize for the inconvenience. Let us explain this clearly.
You've been charged for the automatic renewal of AVG Secure VPN (5 devices) because you agreed to automatic extension of your subscription when you originally signed up for the subscription.
We can assure you that we haven't processed any unauthorized payments from your card or account.
We've sent you an email notification on 5/1/2020 let you know in advance that this payment was due.
Please confirm if you wish to be refunded for this charge.
Awaiting your response.
Hello Andi,
If you need any help related with AVG products, please write back to us through own separate post. So, we can check the account and help you to clarify it. Thank you.