Hello Robin,
Please accept our apologies. We'll look into this & help you.
Unfortunately, we couldn't locate any active subscription under the email address you've used to contact us.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.
I think still having the free trial installed and left unused does not authorise anyone to just transfer money like that, I never approved anything!! Please contact me via e-mail to refund the money.
Hello Robin,
Please accept our apologies. We'll look into this & help you.
Unfortunately, we couldn't locate any active subscription under the email address you've used to contact us.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.