Hi Mohammed,
We apologize for the inconvenience. We'll certainly clarify this for you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Hi
I have had a payment of £99.99 taken from my credit card, but I dont have subscriptions and renewal payments on my account and have no knowledge of what this payment is for.
I will be raising a fraudulent claim with my bank to pursue unless a refund is made and the subscription cancelled ( as I am informed by my bank that they are unable to do this)
Having contacted my bank they are unable to cancel the subscription.
It seems this is a common problem of AVG claiming subscription amounts from peoples accounts without any notification of ability to cancel the subscription before the money is withdrawn from the account. This is a fraudulent business practice!!!!!
Transaction type:
Retailer name:
DRI*AVG Technologies
Business type:
Computer Software Stores
Retailer location:
www.avg.com
Card number:
(Card number redacted)
Card holder name:
******************
Authorisation method:
Not Available
Date of transaction:
Friday 03 September 2021
Regards
Mohammed
Hi Mohammed,
We apologize for the inconvenience. We'll certainly clarify this for you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.