Unauthorised payment taken

Hi Ian,

We acknowledge your refund request.
We couldn't locate any recent charges or active subscriptions under the e-mail address you used to contact us here. Hence, sent an e-mail requesting details and revert to us for further assistance.

Although I cancelled my security in November and have an email verifying this, my account has been automatically renewed again. I would like a full refund for this but as I’m based in the UK and the contact number is in America, I’d prefer an email contact to resolve this issue swiftly.

Hi Ian,

We acknowledge your refund request.
We couldn't locate any recent charges or active subscriptions under the e-mail address you used to contact us here. Hence, sent an e-mail requesting details and revert to us for further assistance.