Hi Teresa,
We acknowledge your refund request.
Upon checking your account, we're unable to find the charge. It might be under your alternate/old email address.
As it isn't recommended to share the account details over this post, we've sent you an email requesting few info.
Please revert to us via email with those info to locate the charge.
I have had a payment come out of my paypal account for a product that I am unaware of. I have checked my emails and spam and there are no emails in relation to this. Could you please investigate and refund. It came from digital river. Thanks Teresa Mark
Hi Teresa,
We acknowledge your refund request.
Upon checking your account, we're unable to find the charge. It might be under your alternate/old email address.
As it isn't recommended to share the account details over this post, we've sent you an email requesting few info.
Please revert to us via email with those info to locate the charge.