Unauthorized Billing in need of Rendfund

Hi Yunusa,

We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge. You might have used your old/alternate email address to subscribe.
An email requesting few info has been sent to you. Please revert to us via email with those info to locate the charge.

Four days ago I got charged for NGN 18,193.83 by DRIAVG Technologies. I did not authorize this payment and want a refund and support! I used the free trial like for a day or 2 (Secure Vpn) and now I get this surprise. I want to cancel the subscription and I want a refund please. I am using phone  not computer.   Thank 
Amont NGN 18,193.83
DESCRIPTION WEB DR@99999999-DRI
AVG Technologies 
Drate 01-JUN-2019  01:37

Hi Yunusa,

We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge. You might have used your old/alternate email address to subscribe.
An email requesting few info has been sent to you. Please revert to us via email with those info to locate the charge.