Unauthorized Charge by DRI*AVG Technologies

AVG Subscription
38

I was just charged $59.99 for this!? How do i get a refund?

40

Mi banco me notifico de un cobro que yo no autorize, de U$S 69.90 por favor quisiera el reintegro del dinero, ya que nunca autorice esta compra

31



  I just received an notification from my credit card company that my card was charged Rs. 1178.82 by DRI*AVG Technologies on 10.11.2019 for something I am absolutely sure that I didn't purchase at all. Could you give help for refund?

Also received an bill from avg.cs@digitalriver.com under Order No (removed), which I have not placed. mail sent to this  avg.cs@digitalriver.com  email is getting undelivered.

39

I also wanna purchase for my welding website which is welderstream (https://welderstream.com/best-tig-welder-under-2000/) , can you please guide how to buy avg for my site ?

28

Yi-Lung, Just for your info Digital River Ireland [DRI] (https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=32980892) provides eCommerce and payment services for AVG orders processed via AVG web/In App cart.
AVG Guru

5

Hi Sreepathy,

We acknowledge your refund request. 
Initially, please be informed that it isn't recommended to share the order details over the public post.
However, upon checking the provided order #, we see that you're charged for the renewal of AVG TuneUp. Usually, we do send pre-billing notification prior 30 days of subscription's expiry (which has been sent to you on 10/11/19). If you'd like to cancel this subscription & get refunded, we do understand. 
Regarding the account :  avg.cs@digitalriver.com, it is an automated email system. Hence, you're unable to reply back to that account.

2

Hello AVG team,
I just received an notification from my paypal company that I was charged $79.99 CAD by DRI*AVG Technologies on 31-Dec-2018.  I am absolutely sure that I didn't purchase at all. Could you give help for refund?

 I have reported the transaction to Discover's fraud prevention service, but I also hope that the AVG team could take action to prevent transactions like this from happening in the future.

30

i have just had the same experience, could you please explain why this happend? and also how you will fix this AVG Team?

29

Dear AVG team, I have also been charged by Dri Avg Technologies for US39.99 which I dont recall that I have made any subcription for it. JUst rceived today  my bank credit card charges for payment. Please assist to check whether I have made the subcription and if not kindly arrange for the refund. Thank you

34

This DRI'AVG Technologies is named Digital River Support. It's a company outwith AVG that handles all AVG transactions on line.  Every AVG sale made by you online,  DRS  takes a charge which is only shown on your bank account, not on AVG reminders etc. So you pay extra for your AVG item at the end of the day.  It happened to me too.

33

MY CREDIT CARD WAS CHARGED $61.23 FOR SOMETHING THAT DOES NOT WORK . i CALL MY CREDIT CARD FRAUD LINE & REPORTED IT . I WANT MY CREDIT CARD CREDITED ASAP… iI ALSO CALLED OUR LOCAL POLICE DEPART. yHERE BETTER BE A CREDIT ON MY NEXT BILLING.

36

I was just charged $59.99 for this! SITEDAYEXE (http://sitedayexe.id)

32

Hello AVG team,
I just received an notification from my paypal company that I was charged $79.99 CAD by DRI*AVG Technologies on 31-Dec-2018.  I am absolutely sure that I didn't purchase at all. Could you give help for refund?

 I have reported the transaction to Discover's fraud prevention service, but I also hope that the AVG team could take action to prevent transactions like this from happening in the future.

37

I just received an notification from my bank that my card was charged $49.99 by DRI*AVG Technologies on 03.08.2021 for something I am absolutely sure that I didn't purchase. Could you give me help for a refund?

35

I just received an notification from my credit card company that my card was charged $62.99 by DRI*AVG Technologies on March/22/2022 for something  that I didn't purchase at all. Could you give help for refund?

1

Hello AVG team,

        I just received an notification from my credit card company that my card was charged $75.45 by DRI*AVG Technologies on July/11/2018 for something I am absolutely sure that I didn't purchase at all. Could you give help for refund?

        I have reported the transaction to Discover's fraud prevention service, but I also hope that the AVG team could take action to prevent transactions like this from happening in the future.

13

Hello Robert,

Thank you for posting in the AVG community Forum.
We request you click on the link below to reach our AVG billing team via live chat or call support to help you with this.
https://support.avg.com/support_sales?l=en
Thank you in advance.

7

Hello Sean, 

Please write to us from your own separate community post. So, we will check our record and help you to get refud for it. We look forward for your response.

11

Dear Alan,

       Just for your info, I didn't purchase anything on July/12/2018, which was yesterday, so my memory is still fresh. It's clearly a mistake. Please refund.

14

Hello Yi-Lung, 

You might be charged for auto renewal of AVG product. When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.

Digital River is our Payment gateway. Unfortunately, I couldn't locate any active products/ transactions under your email account: xxx@yahoo.com.tw. 

Have you subscribed to trial version of AVG using alternate email address?