Unauthorized Charge - closed account

AVG Protection
4

Hello Sherry,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find any recent transaction on the account that you used for the AVG community. Hence, I have sent you an email requesting few details to locate your subscription.  Please check for the email and revert to us.
Thank you for your understanding.

1

I was charged $98.54 on Sept. 20 on my credit card. Please remove that charge as I am not using AVG,  My computer died, so I bought a new one, which came set-up with an antivirus program. I would appreciate and response from you regarding this matter.  Sherry

3

I have sent you an email with attachments of the the cancellation and Credit Card statement showing that I was charged. Please confirm that you have received that email with attachments.

2

Hello Sherry,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find any recent transaction on the account that you used for the AVG community. Hence, I have sent you an email requesting few details to locate your subscription.  Please check for the email and revert to us.
Thank you for your understanding.