Unauthorized Charge to my account

Hello Katie,

We regret the inconvenience caused. This isn't the experience we wanted you to have had.
Upon checking your account, we can see that you've alreadt contacted our concerned team & claimed refund for your AVG Secure VPN (Multi-Device) subscription (USD 97.41).
The refunded amount may take upto 7 business days to reflect in your account.
Let us know if you need further assistance.

I found a charge of $97.41 to my bank account that I DID NOT AUTHORIZE.  I have been having issues since you started to send me "early renewal notifications".  In fact, I have contacted you on many occasions about one of the programs that had completely stopped working that I was still being charged for, I request a refund for that program and I am NOT going to renew ANYTHING with your company.   I will contact my bank and have the charges reversed.  If this is how you conduct your business, shame on you.

Hello Katie,

We regret the inconvenience caused. This isn't the experience we wanted you to have had.
Upon checking your account, we can see that you've alreadt contacted our concerned team & claimed refund for your AVG Secure VPN (Multi-Device) subscription (USD 97.41).
The refunded amount may take upto 7 business days to reflect in your account.
Let us know if you need further assistance.