Hello Elizabeth,
We acknowledge your refund request.
Upon checking your account, we see that you've been charged for the renewal of AVG Internet Security (Multi-Device), as it was enrolled for automatic renewal.
We do send pre-billing notifications prior to 30 days of subscription expiry, which includes info on how to cancel, renewal date & amount to be charged.
In your case, we've sent you a reminder email on 08/28/2021.
We've sent you an email regarding your refund request. Please check and revert to us.
Thank you.
I do not need AVG I have antivirus and I don't know how I became enrolled in a renewal of an antivirus that I didn't need and I am asking for you to cancel, refund, and take all of my information out of your system. You are not the only antivirus system that is trying to fraud the public, I have heard other people with the same problem with other companies. It seems to be a pattern. We need to get congress involved.
I opened my bank account and found a charge for a product I have not used in years. I did not authorize this charge and will go thru my bank to remove it if necessary. If you are a reputable company you will do the right thing. I do not even have AVG on my computer anymore, haven't in years.
| 09/06/2021 | Point Of Sale Withdrawal DRI*AVG TECHNOLOGIEwww.avg.com MNUS |
If I had received an email from you telling me that I was going to be charged for a product that I don't need what do you think I would have done? Obviously, you sent it somewhere else or did not send it at all.
We're sorry to hear that you feel that way, Elizabeth.
We've already replied to your email & processed your refund as well.
Please keep up the conversation via email for better assistance.
Note: It isn't advised to discuss personal/account related info over this public post.
Thank you for understanding in advance!