Unauthorized charge

Hello Karen,
I acknowledge your refund request.
A charge of USD 49.99 was debited for the renewal of AVG TuneUp Unlimited subscription. Reason being, auto-renewal service wasn't cancelled successfully for your trial order.
We can assure you that we have not processed any unauthorized payments from your card or account.
Do you still wish to get a refund for this renewal?

I have a charge to my bank account for $49.99. Your service has been unsubscribed to and I should not be billed. Please issue a refund for unauthorized charges.

Hello Karen,
I acknowledge your refund request.
A charge of USD 49.99 was debited for the renewal of AVG TuneUp Unlimited subscription. Reason being, auto-renewal service wasn't cancelled successfully for your trial order.
We can assure you that we have not processed any unauthorized payments from your card or account.
Do you still wish to get a refund for this renewal?

Thank you for confirmation.
We would like to inform you that the refund of your order has been started.

Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.

Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.

Generally, it should not take more than 7 business days.

Thank you for your understanding.