Unauthorized charges

Hi Shirley,

We acknowledge refund request.

As we're not requested to share subscription details via public post, I have sent an email regarding it.

Please respond to it for further assistance.

I was charged for an AVG package yesterday on my Visa account. I did not ask for, or renew this account. Charged $99.99 and the package is not even listed as loaded on my computer.
I need to have a refund. I called my bank and they say that AVG  has my new Visa card number!

How do I go about this?

Hi Shirley,

We acknowledge refund request.

As we're not requested to share subscription details via public post, I have sent an email regarding it.

Please respond to it for further assistance.