Unauthorized debt

Hi Teresa,

Please accept our apologies for the inconvenience caused.
Upon checking your account, we can see that refund has already been initiated for your AVG Internet Security (Multi-Device) subscription (EUR 58.99).
The refunded amount may take upto 7 business days to reflect in your account.
Let us know if you need further assistance.

Good night,

I found a debt in my bank account from Dri AVG technologies, in the amount of € 58,99, that is not of my knowledge, I didn´t subscribe anything nor authorized any purchase. 

Taking in consideration that I did not authorize this purchase, I was advised to consider it a fraud and make the respective claim. Nevertheless, and yo avoid this step, I send you enclosed the copy of this debt, and appreciate its urgent refund, otherwise I will move on with the legal claim.

I recall that this type of procedure is considered a crime, so I expect it to be solved without any delay.

Thank you in advance.

Best regards.

Teresa Mestrinho

Hi Teresa,

Please accept our apologies for the inconvenience caused.
Upon checking your account, we can see that refund has already been initiated for your AVG Internet Security (Multi-Device) subscription (EUR 58.99).
The refunded amount may take upto 7 business days to reflect in your account.
Let us know if you need further assistance.