Unauthorized payment to DRI*AVG

AVG Subscription
3

Hi Bernard,

We acknowledge your refund request.
Upon checking your account, we see that AVG Internet Security has been renewed as it was enrolled to automatic renewal.
We do send pre-billing notification email prior subscription's expiry. If you'd like to cancel this subscription & get refunded, we do understand.
However, there is an ongoing maintenance with our internal tools. Hence, we request you to write back to us after 24 hours. We'll help you with your refund request.
Thank you for your understanding in advance!

1

Hello AVG team,

        I just found from my credit card company that my card was charged $159.99  by DRI*AVG Technologies on  Nov. 10, 2019  for something that I didn't purchase at all. Could you give help for cancelling the transaction (it is on pending). 

        I have reported the transaction to Costco Capital one fraud department but I'm approaching first  to  AVG team could take action to prevent transactions.

Thanks in advance, 
Won Sik

2

Hi Bernard,

We acknowledge your refund request.
Upon checking your account, we see that AVG Internet Security has been renewed as it was enrolled to automatic renewal.
We do send pre-billing notification email prior subscription's expiry. If you'd like to cancel this subscription & get refunded, we do understand.
However, there is an ongoing maintenance with our internal tools. Hence, we request you to write back to us after 24 hours. We'll help you with your refund request.
Thank you for your understanding in advance!