Unauthorized Payment

Hello Precious Odnimer,
We acknowledde your refund request.
The charges that you mentioned weren't found on your current account of AVG. We appreciate your efforts in sharing us the screenshot, but it isn't accessible from our end. We request you not to share account details in a public forum due to privacy reasons.
Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
If the e-mail is not found in your inbox, do check your spam/junk folders. Thank you.

Hi, 
We will definitely check this for you. 
To locate the exact account/charge registered with us, please share the requested information via an e-mail which we sent to you. 
Thank you.

I don't want a renewal of subscription to AVG and I demand a refund. Apparently AVG Charged my debit card with  2 transactions in PHP. 

The first is PHP 4275.31 and the second transaction is PHP 3740.83

I had only wanted to try your free trial services. Why did you charged me automatically with this payment regarding that my free trial won't expire until the 25th of September?
Not only that, I never received an email claiming my state of purchase. 
I never even received an email regarding that my AVG is about to expire. Please resolve this immediately. I had forcefully blocked my debit card from further automatic payments. So can you please refund it back to my account number instead?  Please I am desperate. My mother really needs the money.

Here's a screenshot of my subscriptions:

Hello Precious Odnimer,
We acknowledde your refund request.
The charges that you mentioned weren't found on your current account of AVG. We appreciate your efforts in sharing us the screenshot, but it isn't accessible from our end. We request you not to share account details in a public forum due to privacy reasons.
Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
If the e-mail is not found in your inbox, do check your spam/junk folders. Thank you.
Hello! I already sent you an email about this. 
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Please correct me if i'm wrong the two other available subscriptions are what charged me correct? please cancel all of it including the ones subscribed to my PC. How do I contact you adequately about this?