Unauthorized transaction onto credit card by DRI*AVG Technologies orderfind.comIE

AVG Subscription
1

Hi. I am Mr Teoh from Malaysia. I have recently subscribed to AVG internet security in December 2019.I made my payment then for the service. 

However, I was charged on my credit card amount RM 202 unknowingly, for "DRI*AVG Technologies orderfind.comIE". I did not what the amount is for and I was not informed beforehand.

When I checked back my AVG Internet Security in the laptop, I noticed the program keep prompting me to renew my subscription for "complete protection" and the amount being asked was RM 200 for 1 year renewal period.

To AVG, have you automatically charged me, assuming i want to extend the "complete protection" and if yes so, why are you saying my subscription is expired and keep prompting me to renew?

Please explain to me, for what reason I am being charged this amount of RM202 on 11th February 2020, and why am I not notified before the transaction made. I am asking for refund, if you have charged me for no reason.

Thank you

2

Hi Sze,

We have replied to your other post.
Please continue the conversation in a single thread for better assistance.

3

Hi Sze,

We have replied to your other post.
Please continue the conversation in a single thread for better assistance.