Undelivered goods

AVG Subscription
8

Hi dear sir, 
I have made payment 14.99 AED from credit card twice for same product. Can you please reverse one payment.

7

Hello Peter,
We regret for the inconvenience caused. Unfortunately, we are unable to locate your AVG subscription details via this email address. So please provide your AVG Subscription invoice id or order id, so that we can locate your account and assist you better.
Please feel free to contact  us for any assistance regarding AVG.
Thank you.

1

Hi!

On 16th of January I made a payment through paypal to AVG eCommerce CY Limited for AVG PC tuneup in amount of 25,49 EUR. I received nothing since. Paypal directed my querry to AVG, still nothing.

  • Case number: PP-005-474-805-757

Please explain

5

Hello Peter,
We regret for the inconvenience caused. Unfortunately, we are unable to locate your AVG subscription details via this email address. So please provide your AVG Subscription invoice id or order id, so that we can locate your account and assist you better.
Please feel free to contact  us for any assistance regarding AVG.
Thank you.

4

Your transaction ID: 4BT49355SG686262B

6

User Gopisetti Laxmana Naidu has posted their own topic (https://support.avg.com/answers?id=906b0000000DbOZAA0).
AVG Guru

2

Hello Peter,
Thank you for the information. Unfortunately we couldn't find your account details with given transcation ID. No need to worry, we have sent you the email instaruction regarding this. Please try to share the information which we asked in that email.
Thank you for understanding.

3

Hi dear sir, 
I have made payment 14.99 AED from credit card twice for same product. Can you please reverse one payment.