I applied for the free trial December the 4th. It was expected to renew Feb. the 4th. I canceled my subscription Feb. the 1st. Yet for some reason today I was still charged. I simply want to stop being charged for something I already cancelled. Thank you in advance.
Hello Janine,
I will check this for you.
I see from your record that you have been charged for the trial subscription of AVG Internet Security Unlimited.
Please note that the automatic renewal can be disabled safely up to 4 days prior to the current expiration date. If the cancellation attempt takes place 4 days or less prior to the renewal date, it might at times happen that the renewal amount will still be charged and the license will be renewed.
We request you to wait for 24 hours and then request for refund or click on this link https://support.avg.com/RefundForm to request for refund.
You will be contacted via email confirming the refund.