Hello John,
Sorry for the inconvenience caused.
For security reasons any antivirus program will block some .exe applications as a threat, however if they are trusted program we can add it to exception list.
We request you to add both the programs blocked by AVG to exception by following the instructions mentioned in this link: http://avgread.me/18WB2dg .
Please add the entire folder to AVG's exception list.
Also submit the threat detected sample to us using this link: http://www.avg.com/submit-sample
Please feel free to contact us if you need any assistance.
AVG Antivirus is repeatedly blocking access to both Uniblue ‘Powersuite’ and Uniblue ‘System Tweaker’. I have tried deleting and reinstalling Powersuite and System Tweaker but the problem persists. I am having this same problem on my Desktop and also on two laptops.
Hello John,
Sorry for the inconvenience caused.
For security reasons any antivirus program will block some .exe applications as a threat, however if they are trusted program we can add it to exception list.
We request you to add both the programs blocked by AVG to exception by following the instructions mentioned in this link: http://avgread.me/18WB2dg .
Please add the entire folder to AVG's exception list.
Also submit the threat detected sample to us using this link: http://www.avg.com/submit-sample
Please feel free to contact us if you need any assistance.
As suggested in your link http://avgread.me/18WB2dg above I have added the folder C:\Program Files\Uniblue\ to the Exceptions on my AVG AntiVirus. This seems to have solved my problem albiet that this folder will know longer be checked for real viruses.
Hello John,
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. If you are facing any further issues with AVG program please let us know and we are happy to assist you.
I have now been invited by email to have a remote assistance service with a member of the AVG senior team. This has just finished. He has seen the problem first hand and has now got copies of powersuite.exe and systemtweaker.exe for checking by the virus team. Both these files, which are directly downloaded from www.uniblue.com, are being shown, incorrectly I assume, as being infected with MalSign.Generic.50 The technician said they would get back to me by email once the virus team had looked at the files.
Hello John,
Thank you for replying us back. While verifying your account it seems that your case has been escalated to our T3 level technician's. Our technicians will analyze the issue and reply back to you as soon as possible.
Thank you.