Hello Jean,
I am sorry to hear that you are unable to install latest version of AVG in your Mac computer. Please be informed that AVG for Mac does not require an license number and can be installed from your AVG MyAccount. Please follow the below steps to uninstall older version of AVG from your computer.
- Open terminal and run “kextstat | grep com.avg”. List of records will be displayed.
- For every record from previous step us the "sudo kextunload -b [RECORD NAME]" command
- Once all records from 1st step are removed, installation/update should be successful.
And remove below mentioned folders from terminal and as a root:
- /Library/Application Support/AVGAntivirus
- /Library/Application Support/com.avg.Antivirus
If you face any difficulties, feel free to contact us.
I bought a new version (did not receive license key) and run into problem that I first have to remove the old version. In Finder program I can't find an uninstall program.
Hello Jean,
I am sorry to hear that you are unable to install latest version of AVG in your Mac computer. Please be informed that AVG for Mac does not require an license number and can be installed from your AVG MyAccount. Please follow the below steps to uninstall older version of AVG from your computer.
- Open terminal and run “kextstat | grep com.avg”. List of records will be displayed.
- For every record from previous step us the "sudo kextunload -b [RECORD NAME]" command
- Once all records from 1st step are removed, installation/update should be successful.
And remove below mentioned folders from terminal and as a root:
- /Library/Application Support/AVGAntivirus
- /Library/Application Support/com.avg.Antivirus
If you face any difficulties, feel free to contact us.