Hello Kathy,
We're sorry to hear this. We're here to help.
We're afraid the setting password can't be reset. Instead, we can remove a specific file to regain access to the program without a password to uninstall it.
1, Boot your computer in safe mode.
2, On your keyboard, press the Win key and E key simultaneously to open File Explorer.
3, Enter C:\ProgramData\AVG\ into the address bar and locate the “aswResp.dat” file and delete it.
4, If prompted, click Yes in the confirmation dialog that appears.
5, Restart your PC. After your PC restarts, your AVG applications will be accessible without a password.
However, you can use the AVG Clear tool to uninstall the AVG Internet Security.
Run the file and when you get AVG clear window loading, you will get a prompt with Yes and No option. Click on "No" and then select "Uninstall" to proceed with the removal.
Restart the PC when the prompt appears.
Thank you.
My AVG subscription ends in 3 days. I have been annoyed. to. death. by AVG's insistence that I renew. I get interrupted no matter what I'm doing. The computer is running hard in the back ground ALL the time. I've tried to uninstall this program. For some reason, even though I know the password and the password is stored on my machine, I cannot access to uninstall for having the wrong password. HELP, please. I realize I can wait until the subscription expires. However, I'd like to do it on my own time, not theirs.
Hello Kathy,
We're sorry to hear this. We're here to help.
We're afraid the setting password can't be reset. Instead, we can remove a specific file to regain access to the program without a password to uninstall it.
1, Boot your computer in safe mode.
2, On your keyboard, press the Win key and E key simultaneously to open File Explorer.
3, Enter C:\ProgramData\AVG\ into the address bar and locate the “aswResp.dat” file and delete it.
4, If prompted, click Yes in the confirmation dialog that appears.
5, Restart your PC. After your PC restarts, your AVG applications will be accessible without a password.
However, you can use the AVG Clear tool to uninstall the AVG Internet Security.
Run the file and when you get AVG clear window loading, you will get a prompt with Yes and No option. Click on "No" and then select "Uninstall" to proceed with the removal.
Restart the PC when the prompt appears.
Thank you.