After I pointed out that I no longer used your products, you sent an email on the 29th May apologising for your charge and telling me to expect refund which duly arrived.
I am therefore bewildered by you invoice of the 30th July. I can only repeat that I no longer use your products and ask for an immediate refund.
JAD
Hi James,
We acknowledged your refund request.
You had/have AVG TuneUp and AVG Internet Security under your account.
The subscription cancelled on May is AVG TuneUp, the current charge was for the other subscription.
As requested, I have initiated the refund for AVG Internet Security.
The refund will be returned to the payment method used to make your purchase within 5 business days.
I note from my Amex statement that you are in the process of taking £39.99 from my account which I have not authorised? I do not use any of your products and cannot find any trace on my computer. Furthermore, I attempted to login using forgotten password but was informed the email address was not recognised. I had to open an account to try and contact you? Amex will not allow me to dispute the payment until it is cleared and I will raise a dispute in a couple of days!
Hi George,
We're glad to look into this & help you.
To check the possibility for this attempt of charge, we'd request you to write back to us in your own post.
Note : It isn't recommended to share the account/order info over this post. Once we receive your post, we'll write back to you requesting few info to locate the subscription for which the attempt is made.
Thank you for your understanding in advance!
I note from my Amex statement that you are in the process of taking £39.99 from my account which I have not authorised? I do not use any of your products and cannot find any trace on my computer. Furthermore, I attempted to login using forgotten password but was informed the email address was not recognised. I had to open an account to try and contact you? Amex will not allow me to dispute the payment until it is cleared and I will raise a dispute in a couple of days!
Hi James,
We acknowledged your refund request.
You had/have AVG TuneUp and AVG Internet Security under your account.
The subscription cancelled on May is AVG TuneUp, the current charge was for the other subscription.
As requested, I have initiated the refund for AVG Internet Security.
The refund will be returned to the payment method used to make your purchase within 5 business days.