Unlock my phone

I've sent an email to Technical Support hope it will be sorted

I forgot my password and reset on my laptop but when I enter it on my phone it doesn't allow me to unlock my phone

I've sent an email to Technical Support hope it will be sorted

Hello Brenda,
May I know how did you contacted our mobile support team? I could not find any contact details using your email address n***********2@gmail.com.
Best regards,
Alok.