Hi Holly,
We acknowledge your refund request.
Upon checking your account, we see that AVG Internet Security has been renewed on 2019-04-18 at a charge of $148.39.
Do you wish to cancel this subscription & get refunded?
My husband purchased AVG protection for both of our computers, so an independent AVG protection I purchased is no longer needed. I accidentally forgot to terminate that single one when it renewed on April 18th, so I need to remove that particular instance of AVG and get my money refunded.
Okay, Holly.
We would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail from avg.cs@digitalriver.com.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Hi Holly,
We acknowledge your refund request.
Upon checking your account, we see that AVG Internet Security has been renewed on 2019-04-18 at a charge of $148.39.
Do you wish to cancel this subscription & get refunded?
Yes please, that is exactly what I would like to happen. Thank you very much!
Yes please, that is exactly what I would like to happen. Thank you very much!