Hi Atsuko,
We apologize for the inconvenience.
Firstly, please let us know whether you have any paid subscriptions with AVG or you're using the AVG Antivirus Free.
Secondly, share us a screenshot of the unresolved threat, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
I'm using AVG for the first time and tried scanning.
I get "1 unresolved threat found" but when I click the green button "Resolve All" at the bottom, nothing happens.
I tried "rerun" and the same thing happens.
How can I proceed to resolution without leaving one unresolved?
Thank you.
Thank you for updating the status, Atsuko.
Glad to hear that you were able to fix the unresolved issue found.
Please keep monitoring the situation & get back to us if the issue resurfaces.
We'll check & offer appropriate assistance. Thanks!
Hi Atsuko,
We apologize for the inconvenience.
Firstly, please let us know whether you have any paid subscriptions with AVG or you're using the AVG Antivirus Free.
Secondly, share us a screenshot of the unresolved threat, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.