Unsuscribe AVG Computer broken

Hello Bruce.
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
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My laptop does not work,it is inoperable. I need to unsuscribe from AVG but cannot access my laptop to do so. If a refund is possible ,I would appreciate the return Bruce Ledoux Westboroigh, MASS 01581

Hello Bruce.
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.