Hello Will,
We are here to help.
You have been recently charged 44.99 GBP for the renewal of AVG TuneUp - Unlimited devices subscription as auto-renewal was enabled when you sign up for the free trial.
We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you wish to receive a refund for this charge?
Received notification that payment was being taken from my credit card for an AVG product (I do not use a credit card and my name was spelled incorrectly) do not know what product and tried to contact customer services but there is no appropriate choice in drop down menu. Now found it has been taken from my Paypal account but I do not want or need this product. How can I contact them? I have free AVG and that has always been good enough for what I need
Hello Will,
We are here to help.
You have been recently charged 44.99 GBP for the renewal of AVG TuneUp - Unlimited devices subscription as auto-renewal was enabled when you sign up for the free trial.
We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you wish to receive a refund for this charge?