Hello Kate,
We apologize for the inconvenience.
It seems that the exp[ired trial version of AVG is not yet removed from your computer. You can use this link to completely remove the old trial version from your computer.
http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG FREE http://www.avg.com/ww-en/avg-antivirus-free
Thank you…
After my free trial of AVG Pro expired, I installed the AVG free anti-virus software. Now I am unable to view any reports, messages or manage the settings as the dashboard is blocked by an advert to upgrade to pro that cannot be closed down or minimised. I am therefore unable to see if the anti-virus is actually working. How do I get rid of the advert so I can actually see the messages and reports?
Hello Kate,
We apologize for the inconvenience.
It seems that the exp[ired trial version of AVG is not yet removed from your computer. You can use this link to completely remove the old trial version from your computer.
http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG FREE http://www.avg.com/ww-en/avg-antivirus-free
Thank you…