Hello Karen,
Thank you for contacting us. Upon reviewing your account details, we see that you purchased AVG Performance multi device. Please note that AVG Performance and AVG Protection multi device are different programs. You are seeing the free version on your protection component because you did not purchase it. If you would like to purchase AVG Protection or for any further assistance, please contact our technical team ( http://avgclick.me/AVGtechnical ). Thank you.
bought avg pro yesterday the 11th march 2016 fro one year yet can not download as i still have the free avg on can anyone help please
Hello Karen,
Thank you for contacting us. Upon reviewing your account details, we see that you purchased AVG Performance multi device. Please note that AVG Performance and AVG Protection multi device are different programs. You are seeing the free version on your protection component because you did not purchase it. If you would like to purchase AVG Protection or for any further assistance, please contact our technical team ( http://avgclick.me/AVGtechnical ). Thank you.