here is the protocol:
2020-11-02 15:11:11.143Infoinstup[10656,9528]Command: '"C:\WINDOWS\Temp\asw.4ddb268be2994f31\instup.exe" /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.4ddb268be2994f31 /edition:15 /prod:ais /is_avg_product /guid:cf71c29b-0dff-4f6d-99f7-136fe6effe51 /ga_clientid:f0d2f6f5-92ac-407f-9442-ac7f20840524 /cookie:mmm_bav_003_999_a3j_m /ga_clientid:f0d2f6f5-92ac-407f-9442-ac7f20840524 /edat_dir:C:\WINDOWS\Temp\asw.142050753d7b892f'
2020-11-02 15:11:11.144Infoinstup[10656,9528]CPU: Intel(R) Core™ i5-3317U CPU @ 1.70GHz,4
2020-11-02 15:11:11.144Infoinstup[10656,9528]OS: Windows 10 (10.0.18362) x64
2020-11-02 15:11:11.144Infoinstup[10656,9528]setup: x64
2020-11-02 15:11:11.144Infoinstup[10656,9528]Memory: 90% load. Phys:389876/4088088K free, Page:3972864/8151320K free, Virt:135287102480/137438953344K free
2020-11-02 15:11:11.144Infoinstup[10656,9528]DISKs: C:\ - 38117MB free / 236GB total
2020-11-02 15:11:11.145Infoinstup[10656,9528]Running module version: instup.exe - '20.8.5684.0'
2020-11-02 15:11:11.145Infoinstup[10656,9528]Running module version: Instup.dll - '20.8.5684.0'
2020-11-02 15:11:11.153Infomutex[10656,9528]The ownership of the fallback mutex has been successfully taken.
2020-11-02 15:11:11.172Infoshepsync[10656,9528]Wait interval 60
2020-11-02 15:11:11.172Infoini_access[10656,10140]watch task for C:\WINDOWS\Temp\asw.4ddb268be2994f31\config.ini started
2020-11-02 15:11:11.173Infoini_access[10656,10140]watch task for C:\WINDOWS\Temp\asw.4ddb268be2994f31\servers.def started
2020-11-02 15:11:11.175Infoini_access[10656,10140]watch task for C:\WINDOWS\Temp\asw.4ddb268be2994f31\config.def started
2020-11-02 15:11:11.176Infoini_access[10656,10140]watch task for C:\WINDOWS\Temp\asw.4ddb268be2994f31\settings.ini started
2020-11-02 15:11:11.634Infoshepsync[10656,9528]Trying server IP address '5.62.45.42'
2020-11-02 15:11:12.427Infoshepsync[10656,9528]Download of config file config.def from shepherd.avcdn.net succeeded.
2020-11-02 15:11:12.490Infoshepsync[10656,9528]Config file C:\WINDOWS\Temp\asw.4ddb268be2994f31\config.def successfully updated to version 1298
2020-11-02 15:11:15.622Infoshepsync[10656,9528]Postpone interval was reset
2020-11-02 15:11:15.770Infoini_access[10656,3080]watch task for C:\WINDOWS\Temp\asw.4ddb268be2994f31\burger_client.ini started
2020-11-02 15:11:15.970Infowizard[10656,9528]Running module version: HTMLayout.dll - '20.8.5684.0'
2020-11-02 15:11:15.989Infowizard[10656,9528]Loaded module version: C:\Windows\Temp\asw.4ddb268be2994f31\HTMLayout.dll - '20.8.5684.0'
2020-11-02 15:11:16.167Infowizard[10656,9528]Setup gui was successfully started.
2020-11-02 15:11:16.167Infoinstcore[10656,9528]Sfx setup update has started.
2020-11-02 15:11:16.193Noticeservers[10656,9528]Load: 'urlpgm' key used as the program repository.
2020-11-02 15:11:16.212Infoservers[10656,9528]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.4ddb268be2994f31\servers.def'
2020-11-02 15:11:18.755ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
2020-11-02 15:11:18.757Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'b0048640.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:18.760Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'm5830913.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:18.764Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'm8808963.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:18.767Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'p7510299.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:18.770Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:18.773Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'z1346165.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:21.326ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
2020-11-02 15:11:21.329Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'b0048640.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:21.332Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'm5830913.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:21.335Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'm8808963.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:21.338Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'p7510299.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:21.342Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:21.344Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'z1346165.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:23.878ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 2499 ms (258, The wait operation timed out.)
2020-11-02 15:11:26.414ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
2020-11-02 15:11:36.440ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 4969 ms (258, The wait operation timed out.)
2020-11-02 15:11:36.443Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'h1802023.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:36.446Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:36.448Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'x7636391.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:36.451Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'y5730539.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:36.458Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'y7555348.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:36.461Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'z1346165.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:11:41.480ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 4970 ms (258, The wait operation timed out.)
2020-11-02 15:11:41.484Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'h1802023.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:41.487Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:41.490Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'x7636391.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:41.493Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'y5730539.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:41.499Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'y7555348.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:41.504Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'z1346165.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:11:46.526ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 4985 ms (258, The wait operation timed out.)
2020-11-02 15:11:51.561ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 5002 ms (258, The wait operation timed out.)
2020-11-02 15:12:01.587ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 4955 ms (258, The wait operation timed out.)
2020-11-02 15:12:01.591Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'k9782198.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:12:01.594Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'r3277619.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:12:01.597Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:12:01.600Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 't4486113.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:12:01.603Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'y9632462.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:12:01.606Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'z1346165.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-11-02 15:12:06.640ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 4986 ms (258, The wait operation timed out.)
2020-11-02 15:12:06.647Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'k9782198.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:12:06.650Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'r3277619.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:12:06.653Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:12:06.656Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 't4486113.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:12:06.659Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'y9632462.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:12:06.662Errordnsqueryex[10656,9528]{ctx} Unable to resolve host 'z1346165.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-11-02 15:12:11.682ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 4987 ms (258, The wait operation timed out.)
2020-11-02 15:12:16.716ErrorAres[10656,9528]{ctx} Unable to resolve hosts after 5001 ms (258, The wait operation timed out.)
2020-11-02 15:12:16.721Errordldwrap[10656,9528]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading
Hi,
really much better (LOL) - not it is not possible to install AT ALL
You can see (printscreenú that internet connection is AVAILABLE, of course!
Antonin
Hi Jan,
We will help you in this.
Kindly uninstall and reinstall the latest version of the AVG Antivirus Free from the below link :
https://support.avg.com/SupportArticleView?urlname=Install-AVG-AntiVirus-Free
And check if the pop ups are continued or not.
Hi,
I am having problem with update of application (Antivirus FREE on Windows 10). After looooong time I got (several times) error message " Something went wrong and update cannot finished".
Version 20.6.3135
Also, last version of application displays regulary "popup" windows (only for just a second), but it is really annoying.
Thanks for advice
Hi,
offline works!
Do you have explanation?
Thanks!
I will try, but tommorow. Thanks
Hi,
really much better (LOL) - not it is not possible to install AT ALL
You can see (printscreenú that internet connection is AVAILABLE, of course!
Antonin
Hi Jan,
We will help you in this.
Kindly uninstall and reinstall the latest version of the AVG Antivirus Free from the below link :
https://support.avg.com/SupportArticleView?urlname=Install-AVG-AntiVirus-Free
And check if the pop ups are continued or not.
Glad to hear that the offline installer worked and AVG is installed.
As the error message suggested, the installation setup was unable to establish a connection to our server.
This could be due to a conflict with the internet connection settings.
Jan, did you try the offline installer and issue persists?
Sorry to hear about the inconvenience.
Please make sure you do not have a conflicting antivirus software installed.
We'd request to change the DNS settings to Google DNS as suggested in this article.
If the issue persists, click this link to download the offline installation file and install.