Update or Install AVG Products

Hello Ray,
We apologize for the difficulties you are currently experiencing.
Please be informed that before installing the old version of AVG, we request you to uninstall the current AVG product in your pc and then install the new version to get it fixed. To remove the traces of AVG in your pc we request you to run AVG remover tool in your pc. To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG click on the following link www.avg.com/download and install the file.
Feel free to contact us for any further assistance. Thank you.

Currently have AVG Free Edition 2015.  1. Tried to update when prompted.  2.  Tried to purchase AVG Pro.   3.  Tried to download free trial of AVG Zen.   All three attempts have ended with the Error Code 0xC00070643.  Help?????

Hello Ray,
We apologize for the difficulties you are currently experiencing.
Please be informed that before installing the old version of AVG, we request you to uninstall the current AVG product in your pc and then install the new version to get it fixed. To remove the traces of AVG in your pc we request you to run AVG remover tool in your pc. To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG click on the following link www.avg.com/download and install the file.
Feel free to contact us for any further assistance. Thank you.