Hello, Andrea.
Thank you for reaching us with your concerns. The force upgrade to 2017 version might have failed on your laptop. I would request you to uninstall the older version from your PC and install AVG Internet Security 2017 using the same license.
Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG for steps to uninstall AVG.
Then refer to steps provided in this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security on how to download and install the latest version of AVG Internet Security.
I have a licence for three computers. The desktop AVG automatically updated to latest version starting with 17. However my laptop is still showing older version starting with 16.
why and what do I need to do bearing in mind I am nit an expert
Hello, Andrea.
Thank you for reaching us with your concerns. The force upgrade to 2017 version might have failed on your laptop. I would request you to uninstall the older version from your PC and install AVG Internet Security 2017 using the same license.
Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG for steps to uninstall AVG.
Then refer to steps provided in this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security on how to download and install the latest version of AVG Internet Security.