Updated installation

Hello Peter,

Sorry for the inconvenience caused.
If you are getting the message as Incompatible when installing AVG program then you should have our latest AVG Zen multi-device program installed on your computer already.
Upon checking your record we see that you have the subscription for AVG Performance multi-device (1 year subscription) already and it expires on 7th November 2016. This multi-device program doesn't have any license number. It's installation is only by entering the AVG my account credentials.
Recently you have purchased the license for both AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer).
Using this license you can install it only on one computer because you have purchased it for installing on one computer.
So we recommend you to use the Performance multi-device until its expiry and then uninstall it and then install the AVG PC tuneup program using the license number.
Do you have the AVG internet security program installed, is it working perfectly?

Having received my new subscription and latest edition of AVG PC Tuneup it cannot install as it claims there is another AVG product which is incompatible. I have AVG 2015 plus the current Tuneup and AVG Zen.

Hello Peter,

Sorry for the inconvenience caused.
If you are getting the message as Incompatible when installing AVG program then you should have our latest AVG Zen multi-device program installed on your computer already.
Upon checking your record we see that you have the subscription for AVG Performance multi-device (1 year subscription) already and it expires on 7th November 2016. This multi-device program doesn't have any license number. It's installation is only by entering the AVG my account credentials.
Recently you have purchased the license for both AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer).
Using this license you can install it only on one computer because you have purchased it for installing on one computer.
So we recommend you to use the Performance multi-device until its expiry and then uninstall it and then install the AVG PC tuneup program using the license number.
Do you have the AVG internet security program installed, is it working perfectly?