Hi Brenda,
We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, we'd suggest you to initiate a chat with them by using this link to update the payment details.
Regarding Password protection, please accept our apologies for the inconvenience caused. There is an ongoing issue with it & the concerned team is working on it to fix it shortly.
However, you can be rest assured that the protection level isn't compromised.
Meanwhile, performing a clean installation is the workaround provided.
As it isn't recommended to share the license info over this public post, we've sent you an email including the code & installation steps.
AVG asked me to update payment details and then says it can not save the details. Made 2 attempts, the details are right but will not save them. Plus every time I boot up, my Password protector has been turned off.
Hi Brenda,
We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, we'd suggest you to initiate a chat with them by using this link to update the payment details.
Regarding Password protection, please accept our apologies for the inconvenience caused. There is an ongoing issue with it & the concerned team is working on it to fix it shortly.
However, you can be rest assured that the protection level isn't compromised.
Meanwhile, performing a clean installation is the workaround provided.
As it isn't recommended to share the license info over this public post, we've sent you an email including the code & installation steps.