Hello Joanna. Sorry to hear that. I would request you to follow the instructions mentioned in this article: http://bit.ly/1O9GCqv .
Please feel free to contact us again should you need any further assistance.
Hello,
We recently upgraded to Windows 8.1 (from 8) and AVG says we need to reinstall, but the process gets stuck during uninstallation with an error "Service 'AVG Firewall' (avgfws) could not be stopped. Verify that you have sufficient privilages to stop system services".
Any tips to get past this? I have tried uninstalling directly but the same thing happens. I am logged into an account with administrative rights. We had a lot of problems first installing AVG and had to do a full reinstall of Windows, it was fine when we stuck to Windows 8 but now we've been forced to upgrade to 8.1, having problems again
Thanks for your help.
Jo
Hello Joanna. Sorry to hear that. I would request you to follow the instructions mentioned in this article: http://bit.ly/1O9GCqv .
Please feel free to contact us again should you need any further assistance.
Please feel free to contact us again should you need any further assistance.