Upgrade Won't Install

AVG Protection
2

Wendy, this seems to be an incorrect page.

Please open AVG Internet Security, click on "My AVG->My Subscription".

Share the screenshot http://avgclick.me/getscreenshot of the AVG interface to assist further.

5

Hello Wendy,

I will assist you further with the activation of AVG Internet Security.

If you have the latest version of AVG AntiVirus free, then you do not have to reinstall the paid version.

We can activate AVG AntiVirus free to AVG Internet Security.

Open AVG AntiVirus free, click on "My AVG->My Subscriptions".

From here login to your AVG MyAccount to activate the product.

If you face any difficulties, please let us know and we will assist you further.

3

Hello Wendy,

I will assist you further with the activation of AVG Internet Security.

If you have the latest version of AVG AntiVirus free, then you do not have to reinstall the paid version.

We can activate AVG AntiVirus free to AVG Internet Security.

Open AVG AntiVirus free, click on "My AVG->My Subscriptions".

From here login to your AVG MyAccount to activate the product.

If you face any difficulties, please let us know and we will assist you further.

1

Hi Karthikeyan,

Thanks for your quick reply.  I followed your instructions and I was successful until after login.  At that point I was taken to a pop-up message: "You're now using AVG Antivirus FREE. To upgrade to AVG Internet Security, please click here."  After clicking, I was taken to the following page, which showed up as blank on my monitor: https://ipm-provider.ff.avast.com/?data=CEYQEhgFIPMXMAA4JEAASD1SAmVuWgVlbi11c2ICCgBogAhwgAZ4CIIBAIgBtgGQAQOYAQOgAQCoARiwAYkIugEjR00yOVEtTldJQUUtSEJVRlEtUUpXVVQtWTRCOVQtM1VCMlTYAQDgAQCAAgCqAgCwAoyfArgCAMACAMgCANACnOM42AIC6AIA8AIA%2BAIAoAMAsgMAwAMAygMkYWQ5MzM2ODgtZmVhMi00ZDE2LTkzMDMtZjExODRlOWZmYTI58gMEMzkzNfoDAzUuMoIEAzMuOYoEAi0xkgQCLTHyBAJVU%2FoEE0FtZXJpY2EvTG9zX0FuZ2VsZXOABQCIBQSQBQCgBQSoBaQBwAUA%2BAUA0AYA%2BAYAgAcLwAcB6gcIMTgxMDE3LTDwB%2FOXlJAB%2BAeJCIAIAIgIAJAIAJoIATCCCUA5MDMyQTJEN0QzRUJFMzY1MzY5NUUyMUU1MzNFQkMzMEUyNDc5OTNCMTZGNUFGQTE2REVDQUJDM0M2NEI2NEIx%2BAlq2gsQc2V0dGluZ3NfZ2VuZXJhbJoNA3dpbsAOAdASZKITDUFWRyBBbnRpdmlydXPAEwDKE5ACQVZHLVdpbmRvd3MtQVYtQ29uc3VtZXJfdmVyc2lvbi0xOC42LWFuZC1oaWdoZXJfdjE4LjctYW5kLWhpZ2hlcl9wcm9kdWN0aW9uX3JlYXdha2VfYXZnLWludGVybmV0LXNlY3VyaXR5X25ldy10dW5ldXAtYXZhaWxhYmxlLWF2Zy12MTguNi5fdi1uZXh0LW9mZi12ZXJzaW9uLTE4LjUtYW5kLWhpZ2hlcl90ZXN0LWFrYW1haV9ub3QtYS1uZXctaW5zdGFsbGF0aW9uLWVlN2U4ZGYyMTYzZmNiYTEwZDFlYzk3YzVmMGMxZmRiZmZhZTI4NGM2NDIyMWI2NjFkMDkyOTE5MDQwNGE4ZmLQE88FgBQAoBQAqBQA2BQC4BQA%2BhQIYml6LXVzZXL4FeMSoBYA2hYMZGVmYXVsdGFrQVZHgBgAkBgAoBgAqBgA0hgAohoBMIgbAJAbAdAbAYAc%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FAaAcAbocugF7ImVkIjp7ImRlZiI6MSwibSI6MCwiciI6Nywic3AiOiIiLCJ2ZXJzaW9uIjoiMTEuMC4xNDM5My4yMjE0In0sImdjIjp7ImRlZiI6MCwibSI6MCwiciI6MTUsInNwIjoiIiwidmVyc2lvbiI6IjY5LjAuMzQ5Ny4xMDAifSwiaWUiOnsiZGVmIjowLCJtIjowLCJyIjoyLCJzcCI6IiIsInZlcnNpb24iOiI5LjExLjE0MzkzLjAifX3CHAEw4BwAoh0aYXZnLWludGVybmV0LXNlY3VyaXR5LTJtXzHIHV%2FQHf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%h

I then tried to go back to MyAccount to repeat the process but was taken immediately to this page:  AVG Account.

Could you please help.

Thanks,
Wendy

4

Thank you for providing us the screenshots.

I could see AVG Internet Security program shows as Free version even though it is activated.

We suggest to use our AVG clear and remover tool by referring to this article to remove the AVG Internet Security and its traces, then reinstall the AVG Internet Security application by following the instructions given in this article and check with the issue.