Upgraded from AVG Free to AVG Ultimate but am unable to install it

AVG Protection
4

Hello Cheryl,
Sorry to hear about this. Please remove AVG traces as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Ultimate, please follow the steps mentioned in this article ( http://avgread.me/19OHofR ).
If the issue persists, please share the screenshot of error message to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.

1

I purchased AVG Ultimate but am unable to install it correctly. It begins the install process but gets to 25% and goes no further.

2

Hello Cheryl,
Sorry to hear about this. Please remove AVG traces as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Ultimate, please follow the steps mentioned in this article ( http://avgread.me/19OHofR ).
If the issue persists, please share the screenshot of error message to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.

3

Cheryl, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru