Hello Karthikeyan,
I am afraid that your innstructions do not work when I click on: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. The reason may have been because I do not have a PC computer but a MacOS Sierra computer. Can you give me some revised instruction?
I just uploaded a paid for version of AVG antivirus to replace of the free version I have been using, which had blocked and seemed useless. A message came instructing me to remove the old free version and I am not sure I did the right thing. Now I can find no evidence that I have changed versions or that I have paid anything. Could I have removed the version I just bought? If so what should I do?
Hello Francis,
We understand your concern. Please click on this link for the steps to uninstall the older AVG AntiVirus free using the AVG Clear tool.
Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
(1/2)
Hello Karthikeyan,
I am afraid that your innstructions do not work when I click on: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. The reason may have been because I do not have a PC computer but a MacOS Sierra computer. Can you give me some revised instruction?
After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,…).
Open AVG_Remover.exe (http://download.avg.com/filedir/util/AVG_Remover.exe)
User Account control - click "Yes"
Click "CONTINUE"
Select all products, and click "Remove"
Click "Restart" and restart PC
If is displayed dialog window (Open file – Security Warning) after restart, click "Run" and let AVG Remover remove traces
If is AVG Remover asking for restart PC, restart PC again
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG.
You can click on this link http://files-download.avg.com/inst/mp/Internet_Security_1824.exe to install AVG Internet Security unlimited you have purchased and activate the product using your AVG MyAccount login details.
Thank you(2/2)
Hello Francis,
We are sorry for that. Please click on this link ttp://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac for the instructions to uninstall AVG from your mac computer. And install the latest version of AVG you have purchased from your AVG MyAccount.
If you still have any issue, please let us know and we will assist you further.
Thank you