Hello Greg,
You've reached the AVG community support forum.
We apologize for any inconvenience this may have caused you. Rest assured, we will investigate the issue and provide assistance. If your client's website is being blocked by AVG, we suggest submitting the website for false-positive analysis through the following link: https://www.avg.com/en-gb/false-positive-file-form#pc. Once the report is submitted, our team will review the website and, if deemed safe, whitelist it promptly. You will receive an email update on the status.
Thank you for your cooperation.
Hello!
after a bad infection that we ( as a tech partner managed to clean) we keep AVG report our client website as infected by "url: blacklist".
We did a check on the major blacklists player of the web (barracudacentral, spamhaus, and others!) and the website resulted clean !
I will tell the domain name if asked, i attach one of the last alert id that i can copy when the avg alert pops up: 18747cdc0a23/2024-02-20T15:42:36.525Z
The website is showing if Avg is closed/disabled.
can you please check?
Hello Greg,
You've reached the AVG community support forum.
We apologize for any inconvenience this may have caused you. Rest assured, we will investigate the issue and provide assistance. If your client's website is being blocked by AVG, we suggest submitting the website for false-positive analysis through the following link: https://www.avg.com/en-gb/false-positive-file-form#pc. Once the report is submitted, our team will review the website and, if deemed safe, whitelist it promptly. You will receive an email update on the status.
Thank you for your cooperation.