Hello Florence,
You can refer this article to submit the request to Google for transferring your subscriptions from old account to new one.
Since your old Gmail account has been hacked, I guess you will not be able to process this request.
The reference that you have provided is not located in our records and we couldn't find any request submitted to our mobile team.
Hence, we have sent an email for you to share your old and new Gmail email address which will help us to provide the code for activating your AVG subscription.
Thank you.
Hello Florence,
You can refer this article to submit the request to Google for transferring your subscriptions from old account to new one.
Since your old Gmail account has been hacked, I guess you will not be able to process this request.
The reference that you have provided is not located in our records and we couldn't find any request submitted to our mobile team.
Hence, we have sent an email for you to share your old and new Gmail email address which will help us to provide the code for activating your AVG subscription.
Thank you.
Hi,
I remember my AVG subscription has been renew in Mar automatically and my previous gmail has been hacked, so I reformat my handphone and use a new gmail for google play and download the AVG again, but it is not link to my subscription. Could you assist to link it to the new account ? only the service will do, I do not want those old app that might have virus previously. My case no. is 0909270, I still do not receive any reply email for this case. Thank you.