User hive is loaded by another process (Registry Lock) Process name: C:\Program Files\AVG\Antivirus\

General discussion
7

Hi Jason V,
After some back and forth communication, it is now at the point where the developers of the AVG software themselves have been notified of this issue.  No timeframe can be given at this stage as to when the issue could be resolved.  Perhaps in one of the AVG software updates, hopefully soon :p.

1

Hi there :).  Hope you're keeping well.  Any idea how to fix this issue?  The problem happens when I play pc games, causing my computer to freeze.  I then have to switch my computer off, and then on again, which then loads Windows 10 Home Edition from scratch.  I don't have any other virus software.  Same problem seems to occur with the AVG Tuneup software as well.  Thanks for any help you can give :).

Warm regards.

User hive is loaded by another process (Registry Lock) Process name: C:\Program Files\AVG\Antivirus\avgToolsSvc.exe, PID: 3900, ProfSvc PID: 1480.

- System 

  - Provider 

   [ Name]  Microsoft-Windows-User Profiles Service 
   [ Guid]  {89b1e9f0-5aff-44a6-9b44-0a07a7ce5845} 
 
   EventID 1552 
 
   Version 0 
 
   Level 2 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x8000000000000000 
 
  - TimeCreated 

   [ SystemTime]  2022-10-18T17:14:45.8547309Z 
 
   EventRecordID 73651 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  1480 
   [ ThreadID]  1648 
 
   Channel Application 
 
   Computer KennyNgai 
 
  - Security 

   [ UserID]  S-1-5-18 
 

- EventData 

  InterferingImageName C:\Program Files\AVG\Antivirus\avgToolsSvc.exe 
  InterferingPID 3900 
  ProfsvcPID 1480

6

Hello Kenny. 
Thank you for contacting AVG Support Community. 
We regret the inconvenience this may have caused.  
We will certainly check and help you. 
Please send us the screenshot which clearly shows that the user hive is loaded by another process.
If you need help with creating a screenshot, please refer to the below article. 
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
Also, please confirm how long you are facing this issue. 
Thank you and keep us updated.

2

I am having the same issue. It would be great to have a public post if there is a reason or solution, since it appears to be happening to multiple users.

5

Hi Jason V,
After some back and forth communication, it is now at the point where the developers of the AVG software themselves have been notified of this issue.  No timeframe can be given at this stage as to when the issue could be resolved.  Perhaps in one of the AVG software updates, hopefully soon :p.

3

Hello Kenny. 
Thank you for contacting AVG Support Community. 
We regret the inconvenience this may have caused.  
We will certainly check and help you. 
Please send us the screenshot which clearly shows that the user hive is loaded by another process.
If you need help with creating a screenshot, please refer to the below article. 
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
Also, please confirm how long you are facing this issue. 
Thank you and keep us updated.

4

Thank you for providing the required information, Kenny. 
We've sent you an email to your registered email address regarding this issue.
Please check for the email and revert to us.
Thank you.