Using agv mac version. won't update virus protection, says an error occurred?

AVG Protection
4

Hello Paul,
I am sorry to hear that AVG Antivirus in mac is not updating. Please uninstall AVG Antivirus in mac using this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac . To reinstall AVG Antivirus in mac, please use this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac .
If the issue persists, please share the screenshot so that I can provide better assistance.
To create a screenshot, please use this link https://support.apple.com/en-us/HT201361 .
Thank you.

2

Hello Paul,
I am sorry to hear that AVG Antivirus in mac is not updating. Please uninstall AVG Antivirus in mac using this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac . To reinstall AVG Antivirus in mac, please use this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac .
If the issue persists, please share the screenshot so that I can provide better assistance.
To create a screenshot, please use this link https://support.apple.com/en-us/HT201361 .
Thank you.

1

when I try an update virus protection says an error occurred and won't update. also scan won't go beyond 50% without shutting down

3

Paul, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru