Using Network Printer/Scanner

Hello Alex,
We are sorry that you are unable to access your printers after upgrading to AVG Ultimate 2017. Please try to follow the below steps and check if that resolves your issue.
1. Please open AVG Zen and click on 'Internet Security' component in it.
2. In AVG Internet Security window, please click on 'Menu' button and select 'Settings' option.
3. In the right pane, select 'components' option and scroll down to go to firewall component.
4. Click on 'Customize' option next to trigger button in Firewall component and select 'Network profiles' in the right pane of the firewall settings window.
5. Then change the network profiles from 'Public' to 'Private' and click Ok to save changes.
Thank you.

That seems to have worked thank you

Hi there. I am running Windows 10 in a home office with 3 computers, all running the latest AVG Ultimate. The computers share a network printer/scanner. When I installed AVG last year I created and exception rule for the printer/scanner, but since the latest update, the firewall blocks access to the printer/scanner on all 3 computers. I have tried creating a packet rule for the printer/scanner's IP address but this doesn't work.  The only way I can print or scan items is to turn off the AVG firewall and rely on Windows Firewall.

Can anyone advise on how to get the firewall to stop blocking the printer?

Hello Alex,
We are sorry that you are unable to access your printers after upgrading to AVG Ultimate 2017. Please try to follow the below steps and check if that resolves your issue.
1. Please open AVG Zen and click on 'Internet Security' component in it.
2. In AVG Internet Security window, please click on 'Menu' button and select 'Settings' option.
3. In the right pane, select 'components' option and scroll down to go to firewall component.
4. Click on 'Customize' option next to trigger button in Firewall component and select 'Network profiles' in the right pane of the firewall settings window.
5. Then change the network profiles from 'Public' to 'Private' and click Ok to save changes.
Thank you.

That seems to have worked thank you

Hello Alex,

We are glad to know that the the issue has been resolved. We appreciate your efforts. Feel free to contact us for further help.

Thank you.