Validation of the renewed product

AVG Protection
3

Hello Jeanine,
I'm sorry to hear about this. Yes, I see that you had placed an order for AVG Internet Security - Unlimited and AVG Secure VPN on 11/7/17, which is not active in your AVG MyAccount. Which is why you're unable to activate it on your computer. I have escalated your case to our senior team. We will contact via email, once we receive a reply from our senior team.
Best regards,
Alok.

1

I paid 106.98 euro on November 7, 1017 for the renewing of the AVG product
Customer service reference number 11055728072
today we receive an info that the product as to be renewed again and the end date for the current level is 15 Jan 2018
Can you please inform us how to proceed without new paiment

thank you
Jeanine

2

Hello Jeanine,
I'm sorry to hear about this. Yes, I see that you had placed an order for AVG Internet Security - Unlimited and AVG Secure VPN on 11/7/17, which is not active in your AVG MyAccount. Which is why you're unable to activate it on your computer. I have escalated your case to our senior team. We will contact via email, once we receive a reply from our senior team.
Best regards,
Alok.