I just sent it and also saved the diagnostic on my computer also.
Hello Garrett. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Please let us know once you send the diagnositc information.
I just sent it and also saved the diagnostic on my computer also.
Being succesfully removed according the scan. Why is this happening? It seems to coming back at least every day!
Hi Garrett,
In order to analyze it please provide us also with http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/ .
Thanks
Thank you, Garrett. You will hear back soon from us. Appreciate your patience.
Thank you, Garrett. You will hear back soon from us. Appreciate your patience.