This is very very annoying, now I can't even access my modems admin page without disabling the firewall. Public or Private. You guys really need to fix this problem. I shouldn't have to keep disabling my firewall to access a private site on the range of 192.168.1.1
This makes no sense to me at all, in fact it's obsured.
Even adding an exception in URL don't do anything. How do I fix this? If you can't fix it, then I have no need for it, and i'll be asking Amazon for a full refund for something that don't work, and I cannot use.
There is obviously a problem with the firewall. To pay for a 2 year subscription and now this I feel ripped off none the less.
Hello Mike,
We apologize for the inconvenience. To resolve this issue completely, we have send the email to get in touch with our additional Technical support. Please check your email in spam or junk folders, if it is not present in inbox.
Thank you.
I bought this program thinking it would work and it's been giving me nothing but hell.
For 2 days I have been having nothing but issues, and to think I paid for a 2 year subscription is beyond me.
A tech got on my system remotely and did some stuff now I am back to square one.
He had it working in both Public / Private, for both the router / wireless nic.
He even reinstalled AVG, problem is, I use VNC to access my other desktops over LAN.
In order for me to do that, I have to set everything to Private.
If I want to get on my routers admin page to change settings I have to either 1, disable my firewall, or 2, have to set it back to public. This is unacceptable.
It was working for a awhile, and as others have stated it goes back to giving me trouble.
Here's what I don't get, the IP of 192.168.1.1 is a private LAN IP so why would I have to set it to public in order for this to work?
A firewall should allow the superuser / administrator allow (me) to do anything I wan't, not the program or firewall doing stuff for me.
I used to have this program back in the old days and was able to set things the way I wanted them, and all worked fine.
Considering I paid for a 2 year subscription for this and have to fight this kind of stuff I am very dissatisfied with the out come, and was expecting something better for my money and I get this in return.
There is a problem with your firewall and you need to fix it. All of these excuses and workarounds don't cut it for me.
Coming from a Computer / Network tech this is very unacceptable.
This is very very annoying, now I can't even access my modems admin page without disabling the firewall. Public or Private. You guys really need to fix this problem. I shouldn't have to keep disabling my firewall to access a private site on the range of 192.168.1.1
This makes no sense to me at all, in fact it's obsured.
Even adding an exception in URL don't do anything. How do I fix this? If you can't fix it, then I have no need for it, and i'll be asking Amazon for a full refund for something that don't work, and I cannot use.
There is obviously a problem with the firewall. To pay for a 2 year subscription and now this I feel ripped off none the less.
Hello Mike,
We understand how you feel.
In order to analyze and escalate this issue, we need to collect the details from your computer.
It will not be able to determine the exact issue without analyzing your computer.
We request you to use the email instructions to get additional support for this.
Thank you.
Thing is, they were on my system for over an hour, and it didn't help, you guys really need to come out with a patch / update to fix this. From what I had observed, they didn't do much compared to what I have already done. So I don't know. I found a workaround, but it's very annoying to do.
Hello Mike,
We really understand your frustration. We would request you to give us a last chance to resolve the issue at the earliest. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Hello Mike,
We apologize for the inconvenience and difficulties caused.
Please submit your valuable suggestions here: http://www.avg.com/us-en/product-feedback
Our developers will analyze and get back to you.
Thank you.
Hello Mike,
We apologize for the difficulties and inconvenience caused by this.
Please collect the diagnostic information to analyze the issue and submit it to AVG Server.
We have sent you an email with instructions on how to collect the diagnostic information.
Please get back to us if you feel any difficulty with the instructions.
Thank you.
Well I am having nothing but problems with your program, so until it gets fixed, I am going to contact Amazon about this program doesn't work and I am uninstalling it.
I am sorry but this program is very very unstable, I can't use something like this when I've spent 2 days dealing with it's problems. So when it gets fixed you let me know.
Sorry but I am done and over it. It's to stressful enough…