Virus Definition Update Issue Again

AVG Protection
3

Hello Dolphy,
We will help you sort it out. You may have issues with the DNS servers from your internet service provider. I request you to change your DNS to the default Google DNS.
Please follow the below instruction to do it:
-Click Search, search for Control Panel, and then click Control Panel.
-Click Network and Internet > Network and Sharing Center.
-Click Change adapter settings.
-Right-click the connection you use, and select Properties.
-Double-click the Internet Protocol (TCP/IP) item on the Networking tab.
-Select the radio button "Use the following DNS Server addresses".
-Enter the value 8.8.8.8 and 8.8.4.4.
-Click OK to confirm the changes, and then close the window.
Reboot your computer once and check the status.
Regards,
Alok.

1

Hello,

I am having an issue with Virus Definition Update yet again. When I posted my query last week, it got fixed automatically. Again after 5 days its showing the same error : Virus Definition is out of date" When I try to update it, it says : Error - Set-up is already running.

Please assist.

~Dolphy Nayak

2

Hello Dolphy,
We will help you sort it out. You may have issues with the DNS servers from your internet service provider. I request you to change your DNS to the default Google DNS.
Please follow the below instruction to do it:
-Click Search, search for Control Panel, and then click Control Panel.
-Click Network and Internet > Network and Sharing Center.
-Click Change adapter settings.
-Right-click the connection you use, and select Properties.
-Double-click the Internet Protocol (TCP/IP) item on the Networking tab.
-Select the radio button "Use the following DNS Server addresses".
-Enter the value 8.8.8.8 and 8.8.4.4.
-Click OK to confirm the changes, and then close the window.
Reboot your computer once and check the status.
Regards,
Alok.