Hello Chris,
Thank you for contacting AVG Community Support.
We understand that your virus definition outdated and did not remember the password. We'll certainly check and help you out.
AVG uses a database of known virus definitions to identify malware and other threats on your PC, so it is important to ensure virus definitions are regularly updated.
By default, AVG updates virus definitions automatically. However, AVG cannot perform the update if you are offline. To manually check for available updates, click the refresh icon above Last updated in the bottom-left corner of the main application screen.
You can reset your password using the recover password (https://id.avg.com/sso#/recover-password) page.
For detailed instructions, refer to the following article:
Resetting your AVG Account password (https://support.avg.com/SupportArticleView?l=en&urlName=Restore-AVG-Account-password)
If you are facing any issue or any error message appears, please help us with the screenshot of the error message you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
virus definitions out dated cant remember password
Hello Chris,
Thank you for contacting AVG Community Support.
We understand that your virus definition outdated and did not remember the password. We'll certainly check and help you out.
AVG uses a database of known virus definitions to identify malware and other threats on your PC, so it is important to ensure virus definitions are regularly updated.
By default, AVG updates virus definitions automatically. However, AVG cannot perform the update if you are offline. To manually check for available updates, click the refresh icon above Last updated in the bottom-left corner of the main application screen.
You can reset your password using the recover password (https://id.avg.com/sso#/recover-password) page.
For detailed instructions, refer to the following article:
Resetting your AVG Account password (https://support.avg.com/SupportArticleView?l=en&urlName=Restore-AVG-Account-password)
If you are facing any issue or any error message appears, please help us with the screenshot of the error message you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.