When I open a mail with an attached file, a a message appears saying "We have canceled the connection to the web mail because it was infected with URL: Mal", and I can not download and open the attached file
Ernesto,
Let’s take a look at this together. Are you encountering the popup from AVG while trying to open the mails with attachment? Please share the screenshot of that popup to assist further.
Ernesto,
Thank you for providing the screenshot. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
ERNESTO, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru